Policies

  • Orders should be e-mailed or faxed to minimize errors.
  • E-mail to lauren@tnmediaplus.com or fax to 865-675-4416
  • Orders should be placed by 2:00 pm to ensure same day shipment of stock items
  • Terms are Net 30 from Invoice Date
  • Samples are available for most stock products and our preference is “If in doubt, try before you buy!”
  • All products will be shipped prepaid and added to invoice unless otherwise specified on your order
  • Invoices are sent electronically
  • All freight is F.O.B. mill
  • Returns: please call our office to receive a return authorization. Credit will not be issued without prior approval. Please follow return instructions exactly, including marking the RA# on all cartons and paperwork. Returns must be completed within 30 days of issue of RA#.
  • A 20% restocking fee for returns will apply in most cases
  • No returns will be accepted after 90 days
  • All Quotes are valid for 30 days